Delivery & Returns

Delivery information

We aim to have items posted out within 3 working days from your order. Some items may have to be made especially for you and may take a little longer, see product listing for details.

Not all items listed on our website are physically stocked in the shop. Some items are stored separately so please check or order for click & collect before making a special journey. Quantities listed on our website do not indicate what we have in store. Should you required a larger quantity than we have listed please drop us a message to check availability.

Please bare in mind that during busy periods, especially December Royal Mail will most likely experience some delays due to extra demand.

All orders will be posted using standard second class delivery. Should you require an upgrade to a faster service please drop us a message before ordering and we will do our best to arrange this for you.

Your click and collect order will usually be ready for you on the next working day however our webite stock is not always stored at the shop so it can sometimes take a little longer. You will receive an email to let you know as soon as your order is here for you. Click and collect orders are available for collection during our advertised opening hours.

Postage

All orders will be posted using standard second class delivery. Should you require an upgrade to a faster service please drop us a message before ordering and we will do our best to arrange this for you.

Postage costs are calculated at checkout based on package size. For example: whether you order one greeting card or 10 you’ll be charged the same amount of postage. If you order a mug and three cards you’ll be charged the postage rate for the box size that fits the mug only.

Click & Collect

Your click and collect order will usually be ready for you on the next working day however our webite stock is not always stored at the shop so it can sometimes take a little longer. You will receive an email to let you know as soon as your order is here for you. Click and collect orders are available for collection during our advertised opening hours.

Returns

If you are unhappy with your item returns are accepted for either refund or exchange as long as you notify us within 7 days and return the items to us within 14 days. We will not cover return postage costs unless items are damaged or faulty. Returned items must be in new, saleable condition and unopened. For hygiene reasons we are unable to accept returns on earrings. Refunds will not be offered on any personalised or made to order products unless the product is defective.