Delivery & Returns

COVID-19 delivery information

We are limiting our postage days to twice weekly during the coronavirus pandemic and will be keeping contact to a minimum. Therefore orders will be posted out on Tuesdays and Fridays each week. Orders placed before 5pm on Monday/Thursday will be sent out on Tuesday/Friday respectively.

Click and collect orders are available for collection during our advertised opening hours. You will receive an email to let you know when your order will be ready for you.

In some cases items are available in low quantities or will have to be especially made up for your order. This is normally stated on the product listing along with an estimated turnaround time.

Postage

At this time all shipping will be sent using Royal Mail second class post. Faster services may be added once the COVID-19 situation has passed.

Postage costs are calculated at checkout based on package size. For example: whether you order one greeting card or 10 you’ll be charged the same amount of postage. If you order a mug and three cards you’ll be charged the postage rate for the box size that fits the mug only.

Click & Collect

Orders for click and collect will be available on the next working day. Collection will be available during normal opening hours and you will be notified by email of your collection date.

Returns

If you are unhappy with your item returns are accepted for either refund or exchange as long as you notify us within 7 days and return the items to us within 14 days. We will not cover return postage costs unless items are damaged or faulty. Returned items must be in new, saleable condition and unopened. For hygiene reasons we are unable to accept returns on earrings. Refunds will not be offered on any personalised or made to order products unless the product is defective.