Delivery & Returns

COVID-19 delivery information

We aim to have items posted out within 3 working days from your order. Occasionally items may have to be made especially for you and may take a little longer, we will notify you of any delay.

Please bare in mind that Royal Mail are still experiencing some delays due to extra demand.

Click and collect orders are available for collection during our advertised opening hours. Your order will usually be ready for you on the next working day. You will receive an email to let you know that your order is here for you.

In some cases items are available in low quantities or will have to be especially made up for your order. This is normally stated on the product listing along with an estimated turnaround time.

Postage

At this time all shipping will be sent using Royal Mail second class post. Faster services may be added once the COVID-19 situation has passed.

Postage costs are calculated at checkout based on package size. For example: whether you order one greeting card or 10 you’ll be charged the same amount of postage. If you order a mug and three cards you’ll be charged the postage rate for the box size that fits the mug only.

Click & Collect

Orders for click and collect will be available on the next working day. Collection will be available during normal opening hours and you will be notified by email of your collection date.

Returns

If you are unhappy with your item returns are accepted for either refund or exchange as long as you notify us within 7 days and return the items to us within 14 days. We will not cover return postage costs unless items are damaged or faulty. Returned items must be in new, saleable condition and unopened. For hygiene reasons we are unable to accept returns on earrings. Refunds will not be offered on any personalised or made to order products unless the product is defective.